Department of Computer Science

Help Desk

What is it?

The Computer Science Department runs a Help Desk facility - a single point of contact for all queries relating to the departmental computing facilities (both hardware and software), and available to both students and staff.

This is the appropriate place to go if you have problems logging in, to report broken equipment or programs that don't work properly, to purchase additional print quota, or to pick up course notes (unless they're distributed by the lecturer).

Where is it?

The Help Desk is located on the 2nd floor of the George Holt building, near to the "blast door" between the George Holt and the Ashton buildings.

You can phone with queries related to the Computer Science Department computer systems: 0151 795 4287.

When is it?

Help Desk operates 10.30-12.30 and 2-3:30 Monday-Friday (closed Wednesday afternoon) during normal term times. It does not run at weekends or out of term. Occasionally it may prove necessary to close the Help Desk briefly (e.g. when assisting with a problem in one of the labs). If the door is closed, please wait. Longer absences will be posted on the door itself.

The Help Desk is also intended to allow the technical staff time to concentrate on other tasks uninterrupted. During Help Desk hours, please do not contact other members of the technical staff directly without prior arrangement.

Who is it?

The Help Desk is staffed by members of the technical support staff:

    StaffEmail
    Adrian Cavinderahc
    Ken Chankjc
    Paddy Colleranpaddy
    Andy Craigacraig
    Dave Nixondjn
    Dave Shielddaves

What is it not?

A University-wide resource - The Help Desk is purely concerned with the Computer Science departmental facilities. We cannot assist with equipment or software provided by Computing Services, or other departments. Please contact the CSD Service Desk (in the Brownlow Hill building), or see the relevant departmental technical support staff in such cases. Contact details for the CSD Service Desk can be found here:

web: http://www.liverpool.ac.uk/csd/getting-help/
email: servicedesk@liverpool.ac.uk
phone: 0151 794 4567

An Academic resource - The Help Desk is concerned with supporting the technical facilities of the department - we do not typically have much information about academic matters such as student registration, timetables or similar issues. Such queries are better directed to the Student Office on the ground floor of the Ashton Building.

A Teaching resource - Similarly, the Help Desk is not really intended as part of the teaching provision. We can sometimes provide advice with fairly general computing or programming problems, but questions specific to particular courses are best directed to the appropriate lecturer and/or demonstrators.